Refund policy

At Penny & Bear, we hope you absolutely love every purchase you make with us. We hope shopping for the little ones you love most feels simple, joyful, and stress-free. If something isn't quite right, we're here to help.

Please inspect your order upon arrival and contact us within 3 business days if you receive a damaged, defective, or incorrect item so we can make it right.

Returns

If your purchase isn't quite right, we're happy to accept returns on eligible items within 30 calendar days of delivery.

Items must be:

• Unworn
• Unwashed
• In original condition
• With all original tags attached

Non-Returnable Items

The following cannot be returned:

• Sale items
• Gift cards
• Personalized items
• Items marked Final Sale

Return Shipping

Customers are responsible for return shipping costs unless the item arrives damaged or incorrect.

Refunds

Once your return is received and inspected, refunds will be issued to your original payment method.

Please allow 5–10 business days for your bank or credit card company to process your refund.